Terms & Conditions

When signing the Rental Agreement, the Renter acknowledges and accepts that he/she has read these Conditions, and agrees with them. The Conditions and the Rental Agreement are inseparable.

Driver's Qualification

 

Vehicles can be rented by the drivers who are at least 21 years old and have at least 1 year of driving experience.

To rent a vehicle the renter must present a credit card, passport and a valid driving license. International driving license is required only for the US citizens and in case if the national driving license is not written in Latin letters.

Authorized operator of the vehicle

 

According to the Rental Agreement, the renter is the only person allowed to drive TravelCar vehicle. Any other person may be registered as an additional driver. Additional driver must present a valid driving license and passport. Additional fee will be charged for this service. All the prices for additional services are fixed in the price list.

The renter accepts that she/he will not permit anybody to drive the Vehicle:

A) who is not registered in the Rental Agreement and is not authorized by the TravelCar staff  

B) who does not cover the minimum requirements of TravelCar or official state law regarding driver’s age, validity of driving license and/or any other minimum requirements;

C) who is under the influence of alcohol, narcotic or any other substance affective ability to react or consciousness.

Driving Restrictions

 

Driving outside of Georgia is allowed only upon the prior permission authorized by Travel Car staff only. That special permission must be added in Rental Agreement.

Such permission is necessary for driving to Armenia, it must be registered in the Rental Agreement by Travel Car staff and costs 75 GEL. This is one time fee in spite of the rental length. This permission can be obtained at the time of rental.

Use of the Vehicle

 

The renter must operate the vehicle with the compliance of its registration certificate and technical specifications.

The car must be parked on the special areas for parking. The renter is fully responsible for the vehicle documents provided by TravelCar.

The Vehicle may not be used:

a) for illegal actions

b) for violation of traffic and other regulations

c) for re-renting

d) for driving lessons

e) for driving on areas where it is prohibited

f) for racing

g) for carrying animals.

Animal transportation is permitted only on prior agreement with TravelCar in special animal cages.

Terms of Payment

Signing the Rental Agreement, the renter gives her/his authorization to Travel Car to charge all costs according to the Rental Agreement from her/his credit or charge card or any other method of payment accepted by the Lessor. Travel Car has the right to pre-authorize the deposit amount, the rental amount and the full tank amount. The deposit amount will be unblocked within 14-21 working days after the vehicle return.

All the main types of credit cards: VISA, AMEX, Eurocard/Mastercard, Diner’s Club, as well as cash payments are acceptable.

The payments have to be done in GEL with the official rates, set by the Central Bank of Georgia. The exchange rate may vary from the rate established by the bank tenant.

Insurance packages

 

To make our customers’ choice easier Travel Car in Georgia comes up with three insurance package types: standard insurance package, extra insurance package and full insurance package.

1. The rental price includes the Standard Insurance Package. This package includes: (CDW) Collision Damage Waiver which covers any type of damages for a rented vehicle in a result of an accident. TP ( theft protection, it covers the loss of the rented vehicle ), insurance of the passenger.

1. In case of standard insurance package, there is a deposit amount of 730-980 GEL depending on the rented vehicle group.

The deposit will be returned within 14-21 working days in case if the Vehicle is returned to the company in the same conditions as when rented.

The insurance is valid only in case if the renter informs Travel Car about any kind of damages or accidents within 24 hours after the accident happens.  

 

2. The extra insurance package covers any type of damages except the tires and the glasses. This is an extra service with the daily charge of 25 GEL and the maximum charge of 170 GEL for the rental length.

3. The full insurance package includes standard insurance. But in this case the sum of not covered liability is equal to zero.

In the case of full insurance package there is an additional charge of 35 GEL per day. The maximum amount of additional charge is 240 GEL for the rental length.

This amount is non-refundable payment. All the insurance packages are considered valid in case if:

- The driver is not under the influence of alcohol and drugs or etc at the moment of the accident

- The driver’s name is set in the Travel Car Rental Agreement,

- When the TravelCar and the Insurance company as well as police are informed about the accident or damage.

 

 

Responsibility for property

Travel Car takes no responsibility for the lost stuff in the rented vehicle. In order to avoid this, Renter check the vehicle carefully when returning it back.

 

Damages, Accidents, Theft and Vandalism

 

A) The renter must inform about scratch, crash, traffic accident, theft of the vehicle or its parts and/or any other incident the vehicle is involved.

B) Without Travel Car’s permission and the police presence the Renter must not accept any possible liability or free the other part of the accident on his own decision. The renter must report the Travel Car,the insurance company and police. If the renter fails to follow these instructions, then she/he takes the responsibility for the damage. Travel Car team is always happy to assist.

C) In case of accident, theft and/or vandalism, the renter must report the police and the company and follow the police instructions. When returning the vehicle the renter must present the copy of the protocol filled at the moment of the accident. If the police protocol is missed, the renter is fully responsible for the damage.

D) The renter is responsible for keeping the vehicle keys, documents, remote control and anti – theft system safely. If the vehicle is stolen, the renter must return all these belongings to TravelCar.

E) The renter must cooperate with Travel Car and insurance company to investigate the traffic accident/loss/vandalism.  

Negligence of this clause will lead the renter to take the financial and legal responsibility.

F) In case if  there are some conditions as weather, darkness, time and/or location of the vehicle return, vehicle uncleanness and any other obstacles that make impossible for Travel Car employees to define the loss of vehicle parts and/or damages, then Travel Car has the right to charge for loss or damage after the discovery. According to the clause  << DAMAGES, ACCIDENTS, THEFT AND VANDALISM.>>, Travel Car has the right for compensation only for loss or damage that has been defined no longer than 36 hours after the vehicle has been returned by the Renter.

Parking and Traffic Fines

A) Signing the agreement the renter confirms that she/he is fully responsible for all parking and traffic fines occurred during the rental period and any other breach of law and its consequences.

B) If the renter receives parking and traffic fines during her/his rental period, Travel Car must be informed about that at the moment of drop off.

C) If the fines described in paragraph <<PARKING / TRAFFIC FINES >>(A) are covered by Travel Car, the Renter must compensate Travel Car and pay the legal and administrative costs related to them according to the price list of the Lessor.

D) At any time renter may request TravelCar to provide her/him with a copy of violation notification that has been paid by TravelCar.

 

Personal Information

 

Signing the Rental Agreement, the renter confirms that she/he is aware that TravelCar may store her/his personal information and process it according to Travel Car needs that include statistical analysis, credit check and protection of Travel Car property. In case of a breach of the Rental Agreement by the renter Travel Car may share that information publically and forward it to third parties upon legal bodies’ request.

Validity of the conditions

A) Travel Car has the right to change the Conditions or to make amendments without prior notice.

B) Any controversies between Travel Car and the renter must be settled between the parties. In case if the settlement cannot be achieved, the dispute will be settled according to the legislation of the GR.

One-Way Rentals

One Way rentals are allowed between Georgia and Armenia.

One Way rentals should be requested at least 2 days before the pick up or drop off date.

Driving Restrictions

Driving outside of Georgia is allowed only upon the prior permission authorized by Travel Car staff only. That special permission must be added in Rental Agreement.

Such permission is necessary for driving to Armenia, it must be registered in the Rental Agreement by Travel Car staff and costs 75 GEL. This is one time fee in spite of the rental length. This permission can be obtained at the time of rental.

Pickup/Delivery and Return of the vehicle

 

A) Travel Car provides the vehicle to the renter in overall good and operating condition, clean and with a full tank, with all necessary documents.

B) The renter accepts to drop off the vehicle to Travel Car according to the location/date/time written in the Rental Agreement, in the same condition as rented, with the same documents and additional accessories.

C) By signing the Rental Agreement, the renter agrees that it matches to the description given in the Vehicle Delivery/Acceptance protocol which is the inseparable part of the Rental Agreement. The renter confirms that during the rental she/he will be responsible for the careful use of the vehicle, documents and additional accessories and for safe driving.

D) The renter must return the rented vehicle to the Travel Car location (or any other location) registered in the Rental Agreement. If The renter drops off the car out of the estimated working hours she/he must fulfill with the out-of-office-hours return terms for that location. If the renter returns the car out of registered hours she/he is responsible for the vehicle until Travel Car staff takes possession of it by signing on the Delivery/Acceptance Protocol.

E) If the renter does not return the Vehicle to the registered return location/place at the time stated in the Rental Agreement, Travel Car will charge an additional day's payment to the rental amount after one hour of delay. If the renter fails to return the vehicle to the agreed point, which is not Travel Car downtown location, or if it is out of registered hours, she/he will be fully responsible for the delivery and out of hours charges.

F) The renter is obliged to pay a supplementary cleaning fee of 20 GEL if the vehicle requires more than the TravelCar standard inside and outside cleaning at return.

If the vehicle is returned with less petrol tank then fixed in the Rental Agreement at the moment of pick up the renter is fully responsible for the petrol charges. Additional fee of 3 GEL will apply per each missing liter of petrol.

Fuel not used by the time of the vehicle's return will not be refunded.

Please note that this is not a sale of fuel.

TravelCar Locations

TravelCar in Georgia has 2 locations where customers can pick up and drop off vehicles.

- Downtown Office which is located on 22 Kote Abkhazi St. Tbilisi

- Tbilisi International Airport where we offer Meet and Greet Service 24/7 with an additional charge of 60 GEL.
 

 

When signing the Rental Agreement, the Renter acknowledges and accepts that he/she has read these Conditions, and agrees with them. The Conditions and the Rental Agreement are inseparable.